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Managed IT services and IT support for UK businesses
Everyday IT looked after properly, so your team can get on with its work.
IT services on this page
Managed IT services
Managed IT services mean we look after your computers, servers, software and user accounts on an ongoing basis, instead of only fixing things when they break. It suits UK small and mid-sized businesses without an in-house IT team, or with one that needs extra hands. We monitor, update and patch your systems and review them with you regularly.
Who it’s for
Businesses without an in-house IT team, or with a small team that needs extra hands.
What’s included
- Monitoring and maintenance of laptops, desktops and servers
- Software updates and security patching
- Setting up and removing staff accounts and devices
- A record of your hardware, software and licences
- Regular reviews of what is working and what needs attention
Want threats watched as closely as your systems? See Managed detection and response (MDR)
IT support and helpdesk
An IT support helpdesk gives your staff one place to go when something stops working, from email and printers to Wi-Fi and everyday software. It suits teams that lose time to day-to-day IT problems. We help by phone and email, fix most issues remotely, visit on site when needed, and track every request until it is resolved.
Who it’s for
Teams that lose time to day-to-day IT problems and need someone to call.
What’s included
- Helpdesk by phone and email
- Remote support for most problems
- On-site visits when a problem cannot be fixed remotely
- Help with printers, email, Wi-Fi and everyday software
- Clear tracking of every request until it is resolved
Want fewer support calls caused by phishing emails? See Security awareness training
Microsoft 365 support and migration
Microsoft 365 support and migration means moving your email, files and teamwork to Microsoft 365, then keeping it set up properly. It suits businesses leaving old servers or email systems, and those already on Microsoft 365 but not getting the most from it. We plan the move, set up Teams, SharePoint and OneDrive, and review licences.
Who it’s for
Businesses moving off old servers or email systems, or already on Microsoft 365 and not getting the most from it.
What’s included
- Planning and carrying out your move to Microsoft 365
- Email, Teams, SharePoint and OneDrive set-up
- Licence reviews so you only pay for what you use
- Sensible sharing and access settings
- Ongoing administration of your Microsoft 365 tenant
Moving to Microsoft 365? See Email security
Business networking and Wi-Fi
Business networking covers the Wi-Fi, firewalls, routers and switches that connect your office, plus secure links for staff working away and between sites. It suits offices with slow or patchy Wi-Fi, growing teams and businesses with more than one site. We design and install reliable networks and set up secure remote access.
Who it’s for
Offices with slow or patchy Wi-Fi, growing teams, and businesses with more than one site.
What’s included
- Network design and installation
- Business-grade Wi-Fi
- Firewalls, routers and switches
- Secure remote access for staff working away from the office
- Connections between offices
Want to know how your network looks to an attacker? See Penetration testing
Backup and disaster recovery
Backup and disaster recovery means keeping copies of your data that you can actually restore, and a written plan for getting back to work after an outage, ransomware or hardware failure. It suits any business that would struggle without its files or email for a day. We back up servers, Microsoft 365 and devices, and test restores regularly.
Who it’s for
Any business that would struggle if it lost its files, email or systems for a day.
What’s included
- Backups of servers, Microsoft 365 and important devices
- Copies kept away from your main systems
- Regular test restores to check backups work
- A written recovery plan for your business
Worried about ransomware? See Cyber incident response
IT consultancy
IT consultancy is independent advice on IT decisions, projects and budgets. It suits business owners planning an office move, a new system or a change in how the team works. We review your current IT set-up, write an IT plan and budget for the year ahead, help you choose software and suppliers, and manage IT changes.
Who it’s for
Business owners planning a move, a new system or a change in how the team works.
What’s included
- Reviews of your current IT set-up
- IT plans and budgets for the year ahead
- Help choosing software and suppliers
- Project management for IT changes
Planning for UK GDPR or ISO 27001? See UK GDPR and ISO 27001 compliance
IT questions
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Find out where your IT and security stand
Book a free review. We will look at your set-up and tell you what to fix first.